Job Title: Front of House Associate

Position Type: Hourly (Part-time)

Reports to: Audience Experience Manager

About Bay Area Children’s Theatre: Bay Area Children’s Theatre is California’s foremost theatre company for young audiences. Over the last 18 years, our award-winning shows and educational programs have reached over 1 million audience members. Bay Area Children’s Theatre creates phenomenal artistic experiences for kids and families while anchoring all of our programming in the process of learning creative thinking through storytelling, imagination, collaboration, self expression, and critical analysis and feedback. We are proud to provide access to programs to all Bay Area Families and strive to provide an inclusive environment for all who come to play. Bay Area Children’s Theatre is committed to ongoing anti-racist  and anti-oppression work and reflection in order to ensure a diverse and inclusive organization.

Mission: To ignite children’s imagination, creativity and empathy through theatre, storytelling and arts education.  

Vision: To expose every child in the San Francisco Bay Area to live theatre and theatre education by the time they finish 5th grade.  

Values: 

• Curiosity: Bay Area Children’s Theatre is a collaborative, inclusive group of theatre artists, educators and administrators who value curiosity, learning and growth.  
• Inclusivity: We practice gratitude and accountability and are dedicated to anti-racist and anti-oppressive practices in all aspects of the work we do.  
• Creativity: Through artistic excellence, we inspire children to see an opportunity for hope and optimism in their future.  
• Joy: We strive for enjoyment, engagement and learning for all audience members.  
• Belonging: Our audience and students feel a sense of belonging and connection at every aspect of the BACT experience.  

Position Overview: Front of House Team Members are responsible for ensuring an exceptional customer experience for patrons before, after and during intermission at BACT performances. 

Duties include but are not limited to the following:

• Work to ensure that patrons have a positive experience at the theatre.
  • Greeting patrons as they arrive
  • Answering any questions that patrons might have
  • Assisting patrons with ticket purchases and seating
  • Assisting patrons with merchandise and concessions purchases
  • Assisting patrons with the donation process
  • Providing anything else the patrons might need, within reason
    
• Set-up and maintain the Lobby, Performance Space, and other areas.
  • Staging the Lobby
    • Setting up activity tables
    • Setting up merchandise and concession counters
    • Setting up donation counters
    • Preparing for check-in
    • Resetting after each performance
  • Preparing the Performance Space
    • Checking that the condition of the theater is up to quality standards
    • Restoring the space as needed
  • Monitoring and maintaining common spaces
    • Cleaning up messes and spills
    • Taking out the trash and recycling as needed
    • Refilling paper towels, soap, and other bathroom supplies
      
• Working with team members and other BACT staff in a positive, collaborative, and supportive manner.
  • Arriving on time for shifts
  • Communicating effectively with managers and team members
  • Being proactive and anticipating team needs
  • Supporting other teams and departments, including Actors, Stage Management, Development, etc.
  • Asking for help when needed, and assisting others when help is asked for
    
• Front of House Team Members should be knowledgeable and able to answer questions about the following:
  • Bay Area Children’s Theatre’s On Stage Season
  • Bay Area Children’s Theatre’s Classes and Camps 
  • Any ongoing fundraisers or donation campaigns
    
• Other duties, as assigned.

*Many Positions in theatre overlap and it is not unusual to be asked to perform a task not listed in this position description. This is not necessarily an exhaustive list of responsibilities, skills, duties and working conditions associated with the job. It is intended to be an accurate reflection of the current job; however, management may revise the job tasks based on business needs including emergencies, staffing needs and workload.

To apply email a cover letter & resume to  eve@bactheatre.org. 

Please make sure both items are included in a single PDF.

We are always accepting general submissions for actors. In addition, if you are interested in being a teaching artist for our Academy and Outreach programming, please let us know when you submit your audition materials!

COVID-19 vaccination is required for employment at Bay Area Children’s Theatre.

What to Submit:

• A Headshot
• Theatrical resume or list of previous performance experience

Submit all audition materials to casting@bactheatre.org 

Bay Area Children’s Theatre is an equal opportunity employer and seeks workforce diversity with respect to race, ethnicity, culture, gender, age, sexual orientation, and physical abilities.